Delish Foods LLP (“Delish”, “we”, “us”, or “our”) operates the website www.delishorder.com (the “Website”) and the mobile application “Delish” (together, the “Platform”).
This document is an electronic record published in accordance with the Information Technology Act, 2000 and the rules thereunder. It is generated by a computer system and does not require physical or digital signatures.
These Terms of Service (“Terms”) govern your use of the Platform. By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Platform and uninstall the app.
The Platform enables you to purchase prepared food and beverages and other consumer goods for personal consumption (“Products”) on a business‑to‑consumer (B2C) basis, and to access order‑related services such as customer support and delivery coordination (“Services”). Delivery may be performed by Delish or by third‑party delivery partners.
You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872 to use the Platform. If you are under 18, you may use the Platform only with the consent and supervision of a parent or legal guardian.
You agree not to discriminate against delivery partners on any unlawful basis. Proven discriminatory conduct may lead to suspension of access to the Platform.
To order, you may need to create an account (“Account”) and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your Account credentials and for all activities under your Account. Notify us immediately of any unauthorised use.You can also request for your account to be deleted here
Accepted payment methods are shown at checkout. Payments may be processed by authorised third‑party payment gateways. By providing payment information (“Payment Details”), you confirm you are authorised to use them. Delish is not liable for incomplete transactions caused by insufficient funds, inaccurate details, card expiry, outages, or events beyond reasonable control.
Cash‑on‑Delivery (if offered) requires full payment at delivery; failure to pay may result in cancellation and applicable delivery/attempt fees.
Prices are shown in INR and may be MRP‑inclusive or discounted, as indicated at checkout. Taxes and any applicable fees (e.g., delivery, packing/handling, platform, or small‑cart fees) will be disclosed before you place an order. We strive for accuracy but occasional errors may occur; please alert us so we can correct them.
Delivery time windows are estimates and may vary due to partner availability, traffic, weather, or force majeure. Orders are delivered to the address you specify; please provide complete and accurate instructions. If you request unattended delivery, you accept associated risks (e.g., theft, tampering, temperature changes).
Manufacturers are responsible for any warranties for packaged goods. Always refer to the actual product label for ingredients, allergens, nutrition, batch, and use instructions. Images on the Platform are illustrative and may differ from the delivered item.
Subject to these Terms, Delish grants you a personal, non‑exclusive, non‑transferable, revocable right to use the Platform. You agree not to: (i) reproduce, copy, sell, or exploit any part of the Platform; (ii) frame or mirror the Platform; (iii) use bots/scrapers to access content; (iv) upload unlawful, infringing, harmful, or deceptive content; (v) introduce viruses or attempt to gain unauthorised access; or (vi) reverse‑engineer the Platform.
All Platform content (text, UI, artwork, code, etc.) is owned by or licensed to Delish and protected by law. Third‑party names and marks belong to their respective owners.
The Platform and Services are provided “as is” without warranties of any kind. We do not guarantee uninterrupted, timely, secure, or error‑free access. To the fullest extent permitted by law, Delish disclaims liability for: (i) unauthorised Account use; (ii) inaccuracies or omissions; (iii) Platform unavailability; and (iv) your use of content you may find offensive or objectionable.
You agree to indemnify and hold harmless Delish, its affiliates, officers, employees, and partners from claims arising from your breach of these Terms or violation of law/third‑party rights. To the maximum extent permitted by law, Delish will not be liable for any indirect, incidental, special, consequential, punitive damages, or loss of profits.
We may suspend or terminate access if you breach these Terms or our Privacy Policy. Terms that by nature should survive termination will continue (e.g., IP, disclaimers, limitations of liability, indemnities, governing law).
These Terms are governed by Indian law. Courts at Bantwal, Karnataka shall have exclusive jurisdiction, unless we mutually agree otherwise.
For support with orders, please use the in‑app help or write to [email protected]. For grievances under the Information Technology Act, 2000 and Consumer Protection (E‑Commerce) Rules, 2020, contact our Grievance Officer:
Name/Designation: [To be provided]
Email: [email protected]
Address: Hindusthan Towers, BC Road, Bantwal - 574211, Karnataka.
We endeavour to acknowledge grievances within 48 hours and resolve them within 30 days.
By using the Platform, you consent to receive communications (SMS, calls, WhatsApp, emails) related to your orders or Platform use. You may opt‑out of non‑essential communications; transactional communications will continue.
If you believe content on the Platform infringes your IP, email [email protected] with: proof of ownership, the infringing material’s URL/location, your contact details, and a good‑faith statement with your signature.