Delish Foods LLP ("Delish") is the owner and operator of the brand Delish and the web platform www.delishorder.com and the mobile application “Delish” (together, the “Platform”). Delish Foods LLP is responsible for operating and managing the Platform.
This Privacy Policy describes how we collect, use, disclose and protect your information when you use the Platform. “We”, “Us”, or “Our” refers to Delish Foods LLP; “You” or “User” refers to a user of the Platform. We maintain reasonable security standards to safeguard your information.
This is an electronic record published under the Information Technology Act, 2000 and applicable rules. By visiting the Platform or creating an account, you agree to the practices described in this Privacy Policy and our Terms of Service.
We collect information when you visit the Platform, register an account, or use our services. Some sections can be browsed without registration, but certain services require an account.
a) Personal Information. Information you provide voluntarily, such as name, mobile number, email address, date of birth, gender, address, and any other details you choose to share (“Personal Information”).
b) Sensitive Personal Information. May include passwords; financial information (bank/card/UPI details); and any details relating to the foregoing, as defined under applicable law. Information publicly available or provided under law (e.g., RTI Act) is not treated as Sensitive Personal Information.
c) Transactional Information. Order and payment data such as order history, transaction status/volume, preferences and behaviour on the Platform.
d) Location & Device Information. IP address, device identifiers, approximate/precise location (if you grant permission), and technical diagnostics. You may disable location access in your device settings (some features may be limited).
We also collect Non‑Personal Information such as browser/OS type, connection type, referrer URL, pages visited, and cookie identifiers to authenticate users, remember settings, analyse traffic, measure promotion effectiveness, and improve safety.
We use first‑party and third‑party cookies. You may decline cookies in your browser; however, certain features may not work properly.
We use information to:
a) Service Providers. We may share information with third‑party vendors (e.g., delivery partners, payment gateways, analytics/marketing providers) bound by confidentiality and data‑protection obligations, only for purposes described in this Policy.
b) Legal Compliance & Protection. We may disclose information to comply with law or legal process, enforce our Terms, protect rights/safety, and prevent illegal activities. Aggregated or de‑identified data may be shared at our discretion.
c) Business Transfers. In case of merger, acquisition, reorganisation, or similar events, information may be transferred as permitted by law.
d) License/Operational Transitions. If platform operation is transitioned (e.g., territory or licence changes), information may be shared with the incoming operator to ensure continuity.
e) Cross‑Border Transfers. Subject to applicable law, we may transfer data to affiliates/service providers in India or other countries that ensure protections comparable to those in India.
We implement reasonable technical and organisational measures to protect your information. When payment data is transmitted, it is protected by encryption. No method of transmission/storage is 100% secure; we cannot guarantee absolute security. Keep your account credentials confidential and notify us immediately of unauthorised use.
We retain Personal Information for as long as necessary for the purposes stated or as required by law. Upon request to delete, we will honour it subject to legal/operational requirements; certain data may be retained as permitted by law.
The Platform may link to third‑party websites/apps that have their own privacy practices. We are not responsible for their content, security, or policies. Review their privacy policies before using those services. We may use third‑party advertising companies that collect information (excluding name, address, email, telephone) about your visits to serve interest‑based ads.
Feedback, reviews, or testimonials you post publicly may be visible to others. We may remove content that violates our Terms and may use/reproduce such posts for legitimate purposes.
You may review, correct, update or delete certain information via the app/account settings. If you withdraw consent or disable essential permissions, some services may be unavailable. We may verify your identity before fulfilling requests. Access/correction may be limited where it infringes others’ rights or is otherwise restricted by law.You can also request for your account to be deleted here
In accordance with the Information Technology Act, 2000 and rules thereunder, you may contact our Grievance Officer for questions/complaints regarding Personal Information handling:
Name/Designation: [To be appointed]
Email: [email protected]
Address: Hindusthan Towers, BC Road, Bantwal – 574211, Karnataka.
We endeavour to acknowledge grievances within 48 hours and resolve them within 30 days.
The Platform may use reputable cloud infrastructure providers (e.g., Amazon Web Services or equivalent), which may store data on servers located outside India. For details on their security and privacy practices, please refer to the respective provider’s official documentation.
We may update this Policy to comply with legal or operational requirements. Material changes will be notified via the Platform or other reasonable means. Continued use after such notice constitutes your consent to the updated Policy.
For questions about this Policy, contact us at [email protected].